Support
If you are an existing customer, please visit the Support Center to access all support information including training, documentation, product downloads, release notes, knowledge base and to enter a customer support inquiry.
NerveCenter Technical Support Options:
5x12 Technical Support:
Provides the customer with “Standard Technical Phone Support” for customers requiring help with configuring or using NerveCenter. This service is for customers that have standard, non-critical environments during off hours. Telephone advisory and remedial support during normal business hours for two specified system managers; Monday through Friday, 8AM-8PM EST – 8AM-5PM Central and Western.
- 24x7 electronic access to product information, patches and symptom/solution databases
- Can be purchased by a customer at any time
- This is a “one-year” subscription
- Entitles customer to future releases of the product. Cannot be used to acquire a product already shipping.
- When the new version is released, the customer will receive one full product kit including docs and media. MUST USE ORIGINAL LICENSE
- Assumes the customer is on the current release of the product
24x7 Technical Support:
Provides the customer with “Premium Technical Phone Support” for customers requiring help with configuring or using NerveCenter. This service is recommended for customers that have high-availability environments where downtime would seriously affect productivity and revenue during off hours.
- Telephone advisory and remedial support 24x7 for two specified system managers; Monday through Sunday/24 hours
- 24x7 electronic access to product information, patches, and symptom/solution databases
- Calls outside of 8AM-8PM EST limited to severity one – (i.e. pager access)
- Can be purchased by a customer at any time
- This is a “one-year” subscription. Entitles customer to future releases. Cannot be used to acquire a product already shipping
- Assumes the customer is on the current release of the product
If you are interested in scheduling a NerveCenter roadmap call, please send your request to: info@logmatrix.com.
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