The Future of Social Media in Network Management

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As the workforce in the United States continues to become more mobile through the use of remotely connected smart phones, tablets, and laptops there is an opportunity to leverage this "always connected" trend for network management.

While social media is not always considered a tool for businesses, IT departments can utilize Facebook, Twitter, LinkedIn and other sites to make sure the right people get alerted to networking issues.

For example, many businesses have their network administration personnel log in to a VPN or other secured connection in order to check for issues and resolve them.  While this does provide a consistent and secure process, those who are "on call" often have to go to a PC and perform this task, which is not always convenient in non-business hours.

Instead, think of a finite state system that monitors network activities and if attention or intervention is needed, send a text message or Twitter alert to the group that is on call for support.  "@MyMonitor Server ID has a failed network connection at 0100am EST" could be an example of the message.  Security can be provided by allowing only selected persons to "follow" or "friend" the monitoring accounts.

Social media can provide a faster response on network management and support issues while allowing network support personnel mobility and freedom regardless of their location.

 Are you using Social Media in your IT Department?  Would you consider ever doing so?  I would love to hear your thoughts.